Most restaurant owners trust their online booking systems.
After all, it is now more than 25 years since the first online booking system was created and that is 25 years of improvements and fine tuning to get them right!
So why would restaurant owners and managers think there is anything wrong with their online booking system or that there is a better online booking system available?
But that thinking is wrong.
Reality of Restaurant Booking System
The reality is that existing restaurant booking systems lose real online bookings every week and many restaurant owners do not realise it, or they just accept it.
The Problem
The problem is that online booking systems start rejecting online bookings when your restaurant is around 60–65% full.
This occurs as all reservation platforms like SevenRooms, OpenTable and NowBookIt are built around fixed tables and table combinations and all allocations are fixed each time a new booking request is received. This framework means that however you set up your tables and table combinations or whatever allocation priority you give them, your fixed solution can never correctly predict the party size or order of the booking requests you receive for each service – just like you cannot predict how the blocks will fall in a game of Tetris.
Hence, when your restaurant is 60% to 65% full, allocated bookings are scattered within your dining room so when you get a larger booking request like a booking for a table of 6 your booking system cannot rearrange tables to fit that booking request it – so your booking system rejects online bookings – and losing you money!
You also know this is true as sometimes customers call you and say, they tried to make a booking online and your booking system advised them that there was no availability, yet when you look at your booking system simply reallocating another booking means you can fit the booking that your online booking system rejected.
So, the question is – why should you continue to rely upon and pay fees to a legacy booking system that is losing you revenue when there is a better solution?
The Solution
The correct question your booking system should answer is not if there is an empty table or table combination that exactly fits the booking request received, but rather, do I need to rearrange previous booking allocations or the table layout to accept the current booking request?
To answer this question your AI booking system needs to be able to manage your SPACE not your TABLES.
You know SPACE management is the answer as you currently do that manually when you move allocated bookings and tables around to optimise your bookings!
SevenRooms and OpenTable know this – as they keep advising you to continually change your table layouts manually for days like Valentines Day and Mother’s Day.
Changing floorplans and table layouts manually for different services may be a step better, but it is still not the answer as they are still guessing, and you still get rejecting bookings!
You need a dynamic space management booking system that has the ability to autonomously rearrange previous bookings and table layouts each time a new booking request is received online and in real time.
How WizButler Can Solve the problem?
WizButler is the only SPACE management online booking system. We invented SPACE management as we have been in your shoes and understand your problems.
Apply for a SPACE & TIME diagnosis today and stop rejecting online bookings when your venue is only 65% full!
